Refund policy

Return and Refund Policy – Kinaloe

Welcome to Kinaloe!

Kinaloe is owned and operated by Intagec LLC.

This return and refund policy applies to all products purchased through:

👉 https://kinaloe.com

Our return and refund policy forms part of, and should be read in conjunction with, our Terms and Conditions, Privacy Policy, and Shipping Policy. We reserve the right to update this policy at any time.

By making a purchase through our website, you agree to the conditions described below. This policy does not affect your statutory rights.

🧼 RETURN AND REFUND POLICY

At Kinaloe, we care deeply about product quality, safety, and hygiene. Due to the personal and hygienic nature of our products — including bar soaps and loofah sponges — we do not accept returns or exchanges under any circumstances.

This policy ensures that every customer receives products that are new, unused, and uncontaminated.

🚫 NON-RETURNABLE PRODUCTS

Please note that all sales are final and non-returnable unless the item arrives:

  • Damaged

  • Defective

  • Incorrect

We do not accept returns for any other reason, including change of mind or dissatisfaction with scent, size, or texture.

📦 DEFECTIVE OR DAMAGED PRODUCTS

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

To request a replacement or refund, please email us at info@kinaloe.com and include:

  • Full name of the person who placed the order

  • Order number

  • Clear photo(s) or video(s) showing the issue

Upon approval, we will either:

  • Send you a replacement product (free of charge), or

  • Issue a full refund, including shipping

Kinaloe will cover shipping costs only in these approved cases.

💰 PROCESSING YOUR REFUND

Refunds are issued via the original payment method and processed within 5 business days of approval.

We do not refund:

  • Original shipping costs (unless the product was damaged or incorrect)

  • Any product that has been used or tampered with

📬 UNDELIVERABLE PACKAGES

Packages returned to Kinaloe due to incorrect or incomplete address, refusal, or failure to claim will not be automatically re-shipped.

Additional shipping charges may apply to resend your order.

📌 WRONG ADDRESS

Kinaloe is not responsible for lost or undelivered packages due to an incorrect or outdated shipping address provided during checkout.
Please verify your shipping details carefully before placing your order.

📩 CONTACT US

If you have any questions about this Return and Refund Policy, feel free to contact us:

Kinaloe
📧 Email: info@kinaloe.com
🌐 Website: https://kinaloe.com